In the early days of nickel cadmium cells it was noticed that cells discharged a little each day and then recharged would eventually 'remember' this amount and would never deliver than this amount. This effect took many discharging and recharging cycles to reach. Current manufacturing techniques have all but eliminated this effect. The success of cordless products could not have been achieved had the 'memory effect' been significant. We recommend that you charge and recharge your product as described in the instruction manuals to get the maximum benefit and life from your product.
Of course, please write to our EMail address.
Please contact us by EMail, telephone, fax or letter. Please see the Help Line section for a list of contacts.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying
Please write to our EMail address.
On many products the rechargeable cells are in a self-contained plug in pack for your convenience. Products with on board cells can still have their cells replaced, please contact your nearest repair location for details. Remember that we will dispose of your old cells responsibly, so please do not throw them away with your normal waste.
Where possible the rechargeable battery should always be removed from your product. This is to prevent accidental damage should the product be inadvertently turned on. Where the battery is not removeable it is perfectly safe to leave the battery in the product. As with all products care must be taken to prevent unauthorised use, especially by children and the infirm.
Lead Acid batteries should always be stored fully charged. Nickel Cadmium cells are best stored fully charged
The life cycle of rechargeable cells is very dependent on the type of use it receives during its life. Some products are designed to be trickle charged and therefore do not complete cycles regularly. Therefore it is very difficult to quote an average number of cycles before the cells reaches the end of their life. Our in-house product testing suggests an average number of cycles to be in the range of 700 to 1500 cycles.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.
In the early days of nickel cadmium cells it was noticed that cells discharged a little each day and then recharged would eventually 'remember' this amount and would never deliver than this amount. This effect took many discharging and recharging cycles to reach. Current manufacturing techniques have all but eliminated this effect. The success of cordless products could not have been achieved had the 'memory effect' been significant. We recommend that you charge and recharge your product as described in the instruction manuals to get the maximum benefit and life from your product.
Of course, please write to our EMail address.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying
Please write to our EMail address.
On many products the rechargeable cells are in a self-contained plug in pack for your convenience. Products with on board cells can still have their cells replaced, please contact your nearest repair location for details. Remember that we will dispose of your old cells responsibly, so please do not throw them away with your normal waste.
Where possible the rechargeable battery should always be removed from your product. This is to prevent accidental damage should the product be inadvertently turned on. Where the battery is not removeable it is perfectly safe to leave the battery in the product. As with all products care must be taken to prevent unauthorised use, especially by children and the infirm.
The life cycle of rechargeable cells is very dependent on the type of use it receives during its life. Some products are designed to be trickle charged and therefore do not complete cycles regularly. Therefore it is very difficult to quote an average number of cycles before the cells reaches the end of their life. Our in-house product testing suggests an average number of cycles to be in the range of 700 to 1500 cycles.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.
In the early days of nickel cadmium cells it was noticed that cells discharged a little each day and then recharged would eventually 'remember' this amount and would never deliver than this amount. This effect took many discharging and recharging cycles to reach. Current manufacturing techniques have all but eliminated this effect. The success of cordless products could not have been achieved had the 'memory effect' been significant. We recommend that you charge and recharge your product as described in the instruction manuals to get the maximum benefit and life from your product.
Please contact us by EMail, telephone, fax or letter. Please see the Help Line section for a list of contacts.
Of course, please write to our EMail address.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying
Please write to our EMail address.
On many products the rechargeable cells are in a self-contained plug in pack for your convenience. Products with on board cells can still have their cells replaced, please contact your nearest repair location for details. Remember that we will dispose of your old cells responsibly, so please do not throw them away with your normal waste.
Where possible the rechargeable battery should always be removed from your product. This is to prevent accidental damage should the product be inadvertently turned on. Where the battery is not removeable it is perfectly safe to leave the battery in the product. As with all products care must be taken to prevent unauthorised use, especially by children and the infirm.
Lead Acid batteries should always be stored fully charged. Nickel Cadmium cells are best stored fully charged
The life cycle of rechargeable cells is very dependent on the type of use it receives during its life. Some products are designed to be trickle charged and therefore do not complete cycles regularly. Therefore it is very difficult to quote an average number of cycles before the cells reaches the end of their life. Our in-house product testing suggests an average number of cycles to be in the range of 700 to 1500 cycles.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.
Please contact us by EMail, telephone, fax or letter. Please see the Help Line section for a list of contacts.
Of course, please write to our EMail address.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying
Please write to our EMail address.
You should not use your Blow Vac to pick up wet leaves. Wet leaves may clog the shredder reducing the efficiency of the suction. There is also a greater risk that small stones will stick to the leaves and be sucked into the Leaf Buster. Whilst a small number of stones will not have any significant effect it is better to avoid the risk.
The Hedge Trimmer blades are specially hardened and can not be sharpened.
On certain models it is possible to fit a longer blade. Please contact your nearest repair location for details.
The Blow Vac is designed to pick up leaves, even off of a gravel path, without sucking any stones into the shredder. Small pebbles and pine cone pieces will pass harmlessly through the shredder without damaging it.
Your nearest repair location can supply the parts required to add a blower attachment to the GW200 only.
Where possible the rechargeable battery should always be removed from your product. This is to prevent accidental damage should the product be inadvertently turned on. Where the battery is not removeable it is perfectly safe to leave the battery in the product. As with all products care must be taken to prevent unauthorised use, especially by children and the infirm.
We recommend that you use only one type of oil during the life of the chainsaw because mixtures of different oils could cause the oil to breakdown and drastically shorten the life of the saw. When new your chainsaw was supplied with Black & Decker chainsaw oil. To purchase more oil to top up the reservoir, please contact your nearest repair location for details.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.
Please contact us by EMail, telephone, fax or letter. Please see the Help Line section for a list of contacts.
Of course, please write to our EMail address.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying dealer.
Please write to our EMail address.
If the sanding paper is attached to the sander with Velcro pads then these have probably become damaged. These can be damaged when a hole appears in the paper and you continue sanding. If the sanding paper is secured by clips then the springs are probably faulty. Either way our network of repair locations will be please to help you.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.
Please contact us by EMail, telephone, fax or letter. Please see the Help Line section for a list of contacts.
Of course, please write to our EMail address.
The repair location will need to see your proof of purchase, for example a till receipt or registration card stamped by the supplying dealer.
Please write to our EMail address.
Firstly check to see if the chuck is secured with a screw. If it is then this screw has a left-hand thread and must be turned clockwise to undo it. The screw can be damaged by the drill bit if the chuck is not fully tightened every time. Once the screw has been removed place a suitable Allen key in the chuck and tighten the chuck. Tap the end of the Allen key to ease the chuck off, the chuck has a conventional thread (unscrew anti-clockwise).
Where possible the rechargeable battery should always be removed from your product. This is to prevent accidental damage should the product be inadvertently turned on. Where the battery is not removeable it is perfectly safe to leave the battery in the product. As with all products care must be taken to prevent unauthorised use, especially by children and the infirm.
On most drills it is possible to buy a keyless chuck for your drill. Please contact your local repair location or EMail us for advice and remember to quote your full catalogue number (from the rating plate).
Unfortunately no, your product has been designed to perform within an operating range. By using a larger drill bit you will probably cause overheating and damage to your drill. Refer to the operating instructions for your drill for maximum drill bit sizes.
Please see our Repair Locations section.
Please see the After Sales service policy for each manufacturer from the Home Page.